Archive for the ‘Marketing in Tourism’ Category

Destination, Location and then Hotel

Monday, February 22nd, 2010

Below is an extract from an article by Neil Salerno which discusses the decision process a person looking to book a hotel goes through. The decision of where to stay is secondary to that of the destination and location so accommodation establishments need to first help sell the destination and location before a traveler will book at their establishment. The SmartGuide Interactive Travel Guide that can be embedded into websites, emailed, distributed via social media is essentially an interactive destination guide loaded with the necessary information and rich media to help sell you destination.

“I referred to some hotel sites as nothing more than online brochures. A hotel online brochure is a site, which only covers information about the hotel itself; that makes it dead-in-the-water from a search standpoint. Someone who designs such a site, doesn’t understand how travelers use the Internet to find and book rooms.

Few people choose a hotel before choosing a destination. The fact is that most travelers first select a destination, attraction, or activity, then select a hotel within the scope of that destination. Hotel online brochures mention little, if any, information about the destination features nearby. Yet, this is the most important search findability information on your site. Selecting a hotel is most often the “second” decision made by travelers.”

To view the full article – “Let’s Be Honest, Does Your Hotel’s Website Suck?”

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Rich Media Attracts Consumer Appeal

Thursday, February 18th, 2010

We came across an interesting article on the internet highlighting the importance of content – herewith is an extract from it….

The survey suggests that consumers are showing an appetite for more interactive visuals in their shopping and purchase paths. Nearly three in five online travelers (59 percent) say 360 degree virtual tours would be “useful” or “very useful” in helping them select a hotel that matches their preferences and expectations, while nearly half (48%) believe a short video showing a property’s features and amenities would be “useful” or “very useful.”

“We know price and location play the most important role in consumer shopping behavior and decision making, but we were particularly intrigued to see that factors such as loyalty programs and hotel brand were rated so far behind visuals in importance by online travelers,” said Paolo Boni, president and CEO of VFM Interactive, which commissioned the study. “With still image and rich media visuals rated so highly on consumers’ importance and usefulness scales for influencing their selection of one hotel over another online, hoteliers should re-evaluate their online presence – particularly how they are being represented through online travel agency sites — to address the lower consumer satisfaction visuals found online today.

Please click here to view the whole article.

Click on the following link to view some of our 360 degree virtual tours that we embedded into Facebook: www.facebook.com/smartguide

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Birchwood Hotel and Conference Centre

Tuesday, February 16th, 2010

The Birchwood Hotel and Conference Centre is situated very close to the OR Tambo Airport in Johannesburg and the perfect place to hold a national conference as it allows you to avoid the notoriously bad Johannesburg traffic.

SmartGuide has just loaded the Birchwood’s content into their Interactive Travel Guide. This provides a wonderful spatial understanding of the complex and its location and the interactive map can now used as a virtual hotel guide. Click here or on the image below to activate the Birchwood interactive Map.

Interactive Map of Birchwood Hotel and Conference Center Johannesburg

For more example of the Interactive Travel Guide see below:

Interactive Map of Pafuri Lodge

Interactive Knysna Map

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E-Marketing in the Tourism Sector

Monday, February 15th, 2010

To successfully market on the Internet you must have good content and then distribute it effectively – this is the essence of e-Marketing.

Importance of the Internet
The internet is the most important marketing channel in tourism; it is flexible, quick, engaging and allows your content to be distributed cheaply and widely to a massive audience.

Facts:

-          Tourism is the largest selling commodity on the Internet
-          more than 50% of the tourism spend in Europe is done over the Internet
-          More than 70% of travelers start their travel plans on the Internet
-          The Internet is becoming a more visual medium (Show, don’t Tell)

The Internet is continually becoming a more important business channel – if you do not have a plan to market to this channel then you need to develop one quickly.


Importance of Rich Media

The old saying ‘ Content is King ‘ is even more appropriate on the Internet. With a massive selection available on the Internet, content must be interesting, engaging and preferably interactive otherwise the visitor will simply move on.

Tourism organizations / businesses should invest the following forms of multimedia or content:-

  • Text – good at relaying basic info
  • Audio – excellent for stories, interviews , etc
  • Images – attract attention, emotive & provide credibility
  • Video – powerful as it conveys images and info quickly and effectively
  • Virtual Tours – brilliant at providing detailed information and credibility
  • Interactive Maps – provides spatial understanding of location/ destination

”Content is not just king, it is the emperor of all things digital.” Rupert Murdoch


Importance of Distribution

You can have the best content however if it is not well distributed then it only has limited use and will not generate business. You should develop a comprehensive plan for distributing you content that involves the following channels:-

-          Website
-          Blogs (yours and other peoples)
-          E-Newsletters
-          Social Media
-          Emails
-          Documents
-          Via Agents

So to successfully market on the Internet you need to accept the growing importance of this channel and adapt your marketing strategy accordingly. Most importantly develop great content and have a plan to distribute it – this way you will get a great return on investment on the development of your content.

Good luck and go for it – the longer you wait the further you get left behind!!

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Pafuri Camp in Kruger Park

Friday, February 12th, 2010

Wilderness Safari’s Pafuri Camp in the north of the Kruger National Park provides an amazing experience in a truly unique environment. SmartGuide has loaded their content into their Interactive Travel Guide to provide you with a better spatial understanding of the area together with content embedded into it to wet your appetite.

Parfuri Camp on Interactive Map of Kruger Park

Click here to access the online version on SmartGuide's Interactive Map.

The SmartGuide interactive tourist map provides the property with an interactive e-Brochure in which the content is easily navigated, accessible and able to engage the users. Most importantly this interactive map can be embedded into websites, attached to emails, inserted into blogs and most importantly easily distributed via social media. In short, it is e-Brochure that can engage the user and can be distributed very widely to help sell your property.

If you would like your product’s contents uploaded into the interactive map please contact SmartGuide.

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Interactive Knysna Map

Monday, October 26th, 2009

We have been working hard on getting the Knysna Interactive Travel Guide based on the Google Knysna Map loaded with information and rich media. We have loaded up some great pictures and videos courtesy of Knysna Tourism and now the town has a wonderful interactive map of Knysna and the Garden Route.

If you are a Destination Marketing Organisation, Local Tourism Office or represent a region within South Africa and would like an interactive map of your region do not hesitate to contact SmartGuide.

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Personalised Interactive Map

Tuesday, August 4th, 2009

Before booking accommodation a potential tourist must be:-
1. Sold on the destination
2. Confident that the accommodation is suitable
3. Satisfied with the location of the accommodation

A Personalised Interactive Map like SmartGuide’s Interactive Travel Guide will help you achieve these three things better and faster than any other method available. To get a Personalised Interactive Map into your own website email us on content@smartguide.co.za

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Interactive Travel Guide for Southern Africa

Wednesday, May 27th, 2009

SmartGuide has developed an online Interactive Travel Guide for South Africa. This guide is built on Google Maps and has 1000s of points of interest, places to stay or eat, activities and more. Each icon placed on the map contains rich content (pictures, podcasts, videos, 360 degree virtual tours, etc) which can be easily accessed. The delivery of content is layered and managed so as not to bombard the tourist with too much information at one time.

This technology has caught the eye of many of the big tourism players within South Africa and hopefully SmartGuide will be able to announce some exciting partnerships in the near future.

This technology is being made available to the tourism industry for free so if you are a Tour Operator, Destination Marketing Organization, Accommodation Broker, Service Provider this technology can be integrated into you website in a matter of minutes.

For a demo of the online Interactive Travel Guide watch the video below.

For more information contact www.SmartGuide.co.za

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Interactive Guide for Destination Marketing Organizations (DMO)

Monday, May 4th, 2009

The SmartGuide Interactive Travel Guide has been developed on Google Maps in Flash and provides an intelligent interactive mapping platform where rich tourism content can be displayed.

This is a powerful tool for Destination Marketing Organizations and Companies as it provides them with the ability to provide the potential visitors with an in-depth understanding of what their region has to offer.

What is more is that SmartGuide is making this expensive technology available to the Tourism Industry for free and only charging users for the initial integration and a small monthly fee to cover the bandwidth expenses.

Any DMO that is interested in integrating this technology into their websites should contact us at content@smartguide.co.za

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