Posts Tagged ‘Rich Media’

Destination, Location and then Hotel

Monday, February 22nd, 2010

Below is an extract from an article by Neil Salerno which discusses the decision process a person looking to book a hotel goes through. The decision of where to stay is secondary to that of the destination and location so accommodation establishments need to first help sell the destination and location before a traveler will book at their establishment. The SmartGuide Interactive Travel Guide that can be embedded into websites, emailed, distributed via social media is essentially an interactive destination guide loaded with the necessary information and rich media to help sell you destination.

“I referred to some hotel sites as nothing more than online brochures. A hotel online brochure is a site, which only covers information about the hotel itself; that makes it dead-in-the-water from a search standpoint. Someone who designs such a site, doesn’t understand how travelers use the Internet to find and book rooms.

Few people choose a hotel before choosing a destination. The fact is that most travelers first select a destination, attraction, or activity, then select a hotel within the scope of that destination. Hotel online brochures mention little, if any, information about the destination features nearby. Yet, this is the most important search findability information on your site. Selecting a hotel is most often the “second” decision made by travelers.”

To view the full article – “Let’s Be Honest, Does Your Hotel’s Website Suck?”

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Rich Media Attracts Consumer Appeal

Thursday, February 18th, 2010

We came across an interesting article on the internet highlighting the importance of content – herewith is an extract from it….

The survey suggests that consumers are showing an appetite for more interactive visuals in their shopping and purchase paths. Nearly three in five online travelers (59 percent) say 360 degree virtual tours would be “useful” or “very useful” in helping them select a hotel that matches their preferences and expectations, while nearly half (48%) believe a short video showing a property’s features and amenities would be “useful” or “very useful.”

“We know price and location play the most important role in consumer shopping behavior and decision making, but we were particularly intrigued to see that factors such as loyalty programs and hotel brand were rated so far behind visuals in importance by online travelers,” said Paolo Boni, president and CEO of VFM Interactive, which commissioned the study. “With still image and rich media visuals rated so highly on consumers’ importance and usefulness scales for influencing their selection of one hotel over another online, hoteliers should re-evaluate their online presence – particularly how they are being represented through online travel agency sites — to address the lower consumer satisfaction visuals found online today.

Please click here to view the whole article.

Click on the following link to view some of our 360 degree virtual tours that we embedded into Facebook: www.facebook.com/smartguide

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E-Marketing in the Tourism Sector

Monday, February 15th, 2010

To successfully market on the Internet you must have good content and then distribute it effectively – this is the essence of e-Marketing.

Importance of the Internet
The internet is the most important marketing channel in tourism; it is flexible, quick, engaging and allows your content to be distributed cheaply and widely to a massive audience.

Facts:

-          Tourism is the largest selling commodity on the Internet
-          more than 50% of the tourism spend in Europe is done over the Internet
-          More than 70% of travelers start their travel plans on the Internet
-          The Internet is becoming a more visual medium (Show, don’t Tell)

The Internet is continually becoming a more important business channel – if you do not have a plan to market to this channel then you need to develop one quickly.


Importance of Rich Media

The old saying ‘ Content is King ‘ is even more appropriate on the Internet. With a massive selection available on the Internet, content must be interesting, engaging and preferably interactive otherwise the visitor will simply move on.

Tourism organizations / businesses should invest the following forms of multimedia or content:-

  • Text – good at relaying basic info
  • Audio – excellent for stories, interviews , etc
  • Images – attract attention, emotive & provide credibility
  • Video – powerful as it conveys images and info quickly and effectively
  • Virtual Tours – brilliant at providing detailed information and credibility
  • Interactive Maps – provides spatial understanding of location/ destination

”Content is not just king, it is the emperor of all things digital.” Rupert Murdoch


Importance of Distribution

You can have the best content however if it is not well distributed then it only has limited use and will not generate business. You should develop a comprehensive plan for distributing you content that involves the following channels:-

-          Website
-          Blogs (yours and other peoples)
-          E-Newsletters
-          Social Media
-          Emails
-          Documents
-          Via Agents

So to successfully market on the Internet you need to accept the growing importance of this channel and adapt your marketing strategy accordingly. Most importantly develop great content and have a plan to distribute it – this way you will get a great return on investment on the development of your content.

Good luck and go for it – the longer you wait the further you get left behind!!

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Garden Route Content Update

Monday, February 1st, 2010

SmartGuide recently spent time along the Garden Route gathering information. We took some 360 degree virtual tours (360 degree images) to place on our Interactive Travel Guide courtesy of Virtual Africa’s new distribution platform that allows you to distribute your virtual tours to a wider audience.

Knysna: The Hippo Beach

Plettenberg Bay: The Viewpoint 1

They say a picture is worth a 1000 words well then…

What then is a video with words worth or a virtual worth?

As the Internet becomes a more visual tool and people take a ‘show me don’t tell me’ approach, the use of rich media is becoming more and more important in the competitive online tourism arena.

So don’t hang around – invest in rich content now. And if you do not know where to start contact us and we will give you the options.

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Interactive Knysna Map

Monday, October 26th, 2009

We have been working hard on getting the Knysna Interactive Travel Guide based on the Google Knysna Map loaded with information and rich media. We have loaded up some great pictures and videos courtesy of Knysna Tourism and now the town has a wonderful interactive map of Knysna and the Garden Route.

If you are a Destination Marketing Organisation, Local Tourism Office or represent a region within South Africa and would like an interactive map of your region do not hesitate to contact SmartGuide.

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Why use Google Maps when you can use SmartGuide’s Interactive Tourist Guide

Wednesday, October 7th, 2009

SmartGuide has spent the last year developing their Online Interactive Travel Guide. Essentially it is Google Maps with additional functionality developed. Some of the functionality built into the maps includes:-

· Rich Media (text, audio, pictures videos and 360 degree virtual tours) can be accessed when you click on the icon

· Local Guides – These guides are geo-located so you are only given advice relevant to the area you are looking at.

· Recommendations – you receive geo located recommendations so you are only recommended relevant recommendations

· Built for Tourism – The guide has been built to cater for tourists and thus has specialized functionality

· Easily Distributed – can be imbedded into your website, emailed or embedded into blogs ensuring it can be distributed widely and cheaply.

· Easily Integrated into your website – quick and cheap to integrate into your website.

· Customizable – the information and content on the map is customizable

· Reskinning – the map can be easily reskinned to reflect your company’s look and feel

The interactive map is being made available to the tourism industry, if you are interested in using it to help secure and convert customers contact SmartGuide (www.smartguide.co.za) – why use Google Maps when you can use SmartGuide version the with additional functionality and embedded rich media? To see how the go to:-

How the map works: http://www.youtube.com/watch?v=hXEiYla_rA0&feature=player_embedded

Personalised map: http://www.youtube.com/watch?v=2T7qgUabtUY&feature=player_embedded

Click here to view the interactive map of Hermanus

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